Head Site Assistant

Role summary

Reporting to the Studio Operations Manager, the Head Site Assistant will assist in the day to day running of the Studio and will coordinate a team of Site Assistants. They play a crucial part in allowing us to provide excellent customer service.

Principle accountabilities

• Coordinates a small team of site assistants and delegate tasks as necessary.
  Responsible for the furnishing of all Studio facilities in line with company expectations.
• Maintain furniture/asset records and report all loss and damage
  Customer liaison and support, including assisting in the moving of tenants or production companies
• Monitor and maintain a high standard of cleanliness throughout the studio site, includes stages, gantries, workshops, offices and roads/pathways
• Responsible for operational vehicles, plant and equipment, ensuring that pre and post checks are complete
• Liaise with internal teams and conduct regular catch ups regarding reactive and planned tasks.
• Vigilance and general admin, maintenance and security reporting i.e. insecurity of buildings, damage and requesting skip removal
• Oversee, schedule and coordinate tasks via Loc8 system.
• Respond to urgent environmental incidents i.e. oil spills, pond pollution.
• Assemble new furniture, dismantle old furniture/temporary structures – requires use of power tools.

Nature and scope

The Head Site Assistant role supports the daily operation of our Studios, ensuring that all our clients’ needs are met to the highest possible standard.

They will be required to report any issues/requirements, such as damage to studio facilities, security issues such as illegally parked cars, blocked fire hydrants, etc. and respond to any urgent environmental incidents i.e. oil spill

Regulatory compliance is critical to this role and they would need to operate within legislative requirements and standards that the Group adheres to, in line with direction provided.

Skills and experience

Essential criteria

• Demonstrated track record of solid customer service
• Adept in use of MS Office 2010 or later, particularly Outlook, Excel and Word, Internet and email.
• Strong team player and orientation towards teamwork
• The ability to trouble-shoot problems and think laterally
• Full driving licence

Desirable criteria

• Any relevant qualifications e.g. Health and Safety, forklift truck driving
• Commercial industry experience and knowledge of sector
• Leadership/task delegation
• Able to commute reliably to the office bases and work between sites, Pinewood Studios and Shepperton Studios.