Studio Operations Assistant

Shinfield Studios is part of the Shadowbox Studios Portfolio

Shadowbox Studios is a fast-growing global studio operator with a soundstage portfolio of strategic, purpose-built, state-of-the-art soundstages in key production markets across the world, along with a robust offering of production services relevant to all physical production needs.

Shadowbox currently has Shinfield Studios in the UK and Shadowbox Studios Atlanta in the USA.

A new studio complex on the Gold Coast of Australia is currently in planning stage.

At Shadowbox, we curate environments that unearth the best in production from scout to strike. We exist to elevate studio services and deliver white-glove production experiences. Our team creates a production-focused studio experience while leveraging our network of global content relationships to maximize both occupancy and return rates at each Shadowbox-managed facility.

With decades of studio management experience, we understand each studio site is unique and nuanced. Through each triumph and challenge, we remain collaborative, dependable, and reliable partners. Whenever production issues arise, we know how to solve them.

Overview

The Studio Operations Assistant is responsible for supporting the day-to-day operations of studio facilities, ensuring a seamless workflow for production teams, clients, and internal staff. This role assists with studio logistics, communication across the studio, and general administrative support. The Studio Operations Assistant plays a key role in maintaining an organized and efficient production environment while upholding safety and operational standards.

Job Responsibilities – What You’ll Do

Front-of-House & Customer Service

• Manage the reception area and act as the first point of contact for all studio visitors, clients, and staff.
• Issue ID passes and manage access levels for staff, tenants, productions, and visitors using the Net2 access control system.
• Troubleshoot basic access control issues and assist productions in using studio systems effectively.
• Provide first-class customer service and maintain a professional studio environment at all times.
• Take, record, and pass on accurate messages; greet and assist guests with professionalism and warmth.
• Provide refreshments for meetings and visitors as needed.
• Maintain a clean, organized, and welcoming reception and operations office environment.

Studio Operations Support

• Assist with the setup, breakdown, and maintenance of studio spaces to ensure production readiness.
• Support the scheduling and coordination of studio bookings and production activities.
• Track and log maintenance issues, client requests, and work orders using internal systems (e.g., Loc8).
• Coordinate with vendors, contractors, and facilities teams to ensure smooth daily operations.
• Monitor and restock supplies for staff kitchen, reception, and offices.
• Maintain updated noticeboards, distribute post, manage stationery, and support general office management.
• Communicate weekly on-site food facility menus and coordinate meeting room bookings.
• Help enforce studio operational updates and support health and safety initiatives and other studio updates.
• Monitor security and access control to ensure only authorized personnel are in production areas

Administrative & Communications

• Provide administrative support to the Studio Operations Manager and other departments as needed.
• Assist with social media updates and internal communications when requested.
• Coordinate and communicate weekend working schedules between productions and studio management.
• Assisting Operations/ Sales with post tour reports
• Maintain accurate logs and reports to support operational efficiency.

 Any other duties as deemed appropriate by Studio Operations management.

Qualifications – What You’ll Bring

Required

• 1-3 years of experience in studio operations, production support, or facilities administration
• Have a good knowledge of access control systems (preferably Net2).
• Be passionate about always delivering first class customer service.
• Excellent communication and customer care skills.
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced production environment
• Excellent communication skills and a proactive approach to operational support
• Physical ability to lift and transport equipment or materials as needed

Preferred

• Associate’s or Bachelor’s degree or equivalent  in Film Production, Business, or a related field
• Familiarity with studio scheduling software, inventory tracking tools, or budgeting systems