Membership Team Coordinator

Equity

Equity is the UK trade union for professional performers and creative practitioners. Equity is respected as one of the most powerful entertainment unions in the world, and at the heart of the UK trade union movement. We are a growing union of around 50,000 members, proud of our strong organising and campaigning record. Our members are mostly freelance- with many working in greenfield and emerging areas in audio, videogames, dance and the light entertainment sectors. By contrast, most British TV, film and theatre are made on union agreements with minimum terms driving forward industry standards on everything from pay to dignity at work. The Union has a team of staff in offices across the UK who have a wealth of experience and expertise when it comes to advice and representation. They are able to deal with the issues raised by members working in all areas of the industry whether it be a major feature film, a theatre in education show, radio voice overs, a circus act or any other live or recorded work.

Equity is committed to equal opportunities and welcomes applications from all who believe they fit the essential requirements for the job.

The Role

Equity is looking for a proactive Membership Team Coordinator to lead our Membership & Reception team and ensure our day-to-day operations are efficient provide excellent customer service to our members.

In this key team leader role, you’ll coordinate the daily workload and rotas of our Membership team, providing first-line support, managing competing priorities, and ensuring excellent service every single day. You’ll oversee the quality of responses via phone and email, support with complaints, and make sure cover is always in place for these roles that keep the whole union working together.

This is a varied role where you’ll lead on core membership processes like Direct Debit payments but also directly involved in helping streamline processes, keep our administration running at a high standard, and work closely with the Head of Membership on improving how we serve Equity members.

If you’re organised, calm under pressure, confident making decisions and excited about leading a team to deliver excellent membership services, we’d love to hear from you.