Membership Co-ordinator

Location: Leavesden Park, Watford WD25 7GS

Company: The Production Guild of Great Britain

Type: Full-time

Closes: Mon 3rd Feb 2025

Main Purpose of the job: The Production Guild of Great Britain (PGGB) is looking for a professional and friendly all-rounder with strong communication skills to perform administration support for the membership department to the highest level. You will need to be highly organised and able to assist with membership applications throughout the year, whilst keeping resources and services up to date for all PGGB’s film & HETV members.

Responsible to: Head of Membership

Normal Hours: 9:30am-6pm, Monday – Friday with occasional weekend and evening work. Hybrid working; working from home Monday’s & Friday with office-based Tues-Thurs.  

Postholder to be flexible to work outside of office hours, where required. 

Place of work: PGGB’s offices are Building 6, Warner Bros. Studios Leavesden Park, Hercules Way, Hertfordshire, WD25 7GS.  

Main tasks of the job

To process new membership applications, including gathering references and working with the head of membership to approve and process new applicants and existing member’s upgrades.
To identify lead applications and support Head of Membership with conversions.
Always provide excellent customer service for all members, communicating regularly in person, on the phone and via email.
Administration support of invoices for all memberships, including chasing payments.
Proactively contact members to update their availability, credits and information on the PGGB website and CRM system.
To be responsible for production of all availability lists including logging information gathered from request.
To support the Head of Membership with department projects and new strategies.
Work with all PGGB departments to provide members an exemplary membership service that offers resources & access to the value of the guild.
Attend events and support the wider PGGB team representing the guild.
Collate information and feedback from members attending events, making suggestions for improvements as appropriate.
To be responsible for maintaining a healthy membership database, researching and logging key information daily.
To monitor supplementary membership, encouraging members to change grades or upgrade where appropriate.
To keep the PGGB team up to date on all activities relating to membership applications.
To assist with telephone calls in the office, helping members or enquirers.
To perform daily research of film & HETV productions, new releases and members credits logging these as required
Undertake any other reasonable duties as required.

Experience and Personal Qualities 

Essential:   

Exceptional administrative experience
Exceptional customer service skills.
Experience of IT systems and software including Microsoft 365 & Salesforce 
Excellent written and communication skills 
Flexibility and a ‘can-do’ attitude 
Attention to detail and organisational skills 
Ability to prioritise and perform to a high standard under pressure and working to deadlines

Desirable:    

Good understanding and experience of the UK Film & TV production industry.
Experience of IT systems and software including QuickBooks & Eventbrite
Experience of a membership organisation
Experience of working in a small team
Research experience

To apply, please send a copy of your CV along with a covering email or letter explaining why you think you will be good for this role.

Email to: hannah@productionguild.com

Closing date for applications: 12pm, Monday 3rd February 2025

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