Head of Operations

The Head of Operations is a key leadership position responsible for the effective running, coordination, and strategic development of the Guild’s day-to-day operations. Working closely with the Chair, Core Committee, and Office Management Team, the Head of Operations ensures the Guild functions efficiently, delivers high-quality services, and continues to grow in line with its mission.

This role is both strategic and hands-on: overseeing operations, supporting membership

services, managing organisational processes, and working across all areas of the Guild to

ensure smooth delivery of activities, events, and initiatives.

Key Responsibilities

Operational Leadership

● Lead the day-to-day operations of the BFDG, ensuring high standards of efficiency,

consistency, communication and professionalism.

● Work closely with the Chair and Core Committee to implement organisational

strategy, growth and support the long-term vision for the Guild, along with the

Strategy Committee.

● Maintain and develop operational policies, procedures, and workflows to support a

growing membership and expanding programme of activity.

● Manage internal systems and processes, ensuring they are fit for purpose and

aligned with the Guild’s needs.

Team Management & Coordination

● Line-manage and support the Office Management Team, fostering a positive,

collaborative working culture.

● Coordinate workloads, schedules, and priorities across the team to ensure smooth

functioning of all Guild activities.

● Provide oversight and support for key administrative areas including membership,

events, finance processes, communications, and governance.

Membership Services

● Ensure delivery of high-quality services to members and support the Membership

Manager in overseeing the member lifecycle from application to renewal.

● Monitor and improve the membership experience, including digital platforms and user

journeys.

● Oversee the implementation and maintenance of the membership system, working

with external service providers as necessary.

Financial & Governance Support

● Work with the Accountant, Treasurer and Chair on financial planning, contracts,

budgeting, and reporting.

● Ensure compliance with the Guild’s legal, financial, and data protection obligations.

Events & Programmes

● Oversee operational delivery of Guild events including the BFDG Awards, training

sessions, screenings, and national networking and events.

● Support teams and committees in planning and executing new initiatives and

partnerships.

● Manage timelines, logistics, suppliers, and administrative frameworks for key annual

events.

Stakeholder & Industry Engagement

● Maintain effective relationships with industry partners, educational institutions,

sponsors, and service providers.

● Represent the Guild professionally at industry events and meetings where required.

● Support the development of new partnerships and opportunities that benefit

members.

Digital & Systems

● Oversee the Guild’s digital assets including website, membership platform,

communications tools, and data storage.

● Coordinate improvements and system developments, ensuring digital platforms

remain efficient and user-friendly, whilst adhering to data protection guidelines.

Skills & Experience

Essential

● Strong operational or organisational management experience.

● Excellent organisational and business skills.

● Experience managing staff and coordinating teams.

● Strong communication and interpersonal abilities.

● Ability to balance strategic thinking with hands-on operational delivery.

● Strong problem-solving abilities and an adaptable, proactive approach.

● Comfortable handling budgets, financial processes, and reporting.

● High level of professionalism, discretion, and reliability.

Desirable

● Experience working in or alongside the film, television, events, or creative industries.

● Experience working within a similar membership body.

● Understanding of Film & TV Art Departments, and its many grades.

● Familiarity with membership management systems and CRM platforms.

● Experience supporting boards or committees.

● Experience in business strategy and development.

● Knowledge of project management tools and methodologies.

Personal Attributes

● Collaborative, supportive, and approachable.

● Highly organised with exceptional attention to detail.

● Calm under pressure and able to balance multiple priorities.

● Passionate about supporting creative professionals and the wider industry.

● Committed to the BFDG’s mission, values, and community-driven ethos.

Reporting Structure

● Reports to: Chair in conjunction with the Core Committee.

● Works closely with: Membership Manager, Events Manager, Communications

Manager and Sponsor Relationship Manager