‘CBRE Managed Services are a leading provider of integrated facilities management (IFM) services, both nationally and globally. Initially a sole provider of engineering/hard services, their service offering now includes a complete range of soft services including cleaning, security, catering etc., allowing them to provide an end-to-end fully integrated facilities management solution.
Adding value to their core services is an ability to provide energy and sustainability solutions, project management, moves& changes and workplace strategy consulting. They work with customers in a partnership approach, with the ultimate goal to become a ‘trusted advisor’.
CBRE Managed Services currently manage 26,000 UK locations which includes, but is not limited to; commercial office, event and stadia spaces and critical environments as key verticals. They are currently working in strategic partnership with companies such as Channel 4 to deliver operational excellence and entice people to their facilities.
CBRE’s vision is to provide customers with an integrated service across the complete spectrum of property services and facilities management. This vision is supported by their strategic objectives, which are as follows:
-Clients first –Understanding Customer Needs, Communication, Strategic Thinking and Planning
-Best talent –Manages and Develops Self and Others, Collaborates Across Boundaries, Empowered Leadership
-Operational excellence –Competence to Deliver, Integrity, Health, Safety and Environment, Commercial
-Innovation –Continuous Improvement and Knowledge Development.
Throughout all of their operations, CBRE endeavor to retain and attract the best talent in the industry to ensure they provide exceptional service for their customers. As a result, they have a continued focus on employee engagement and empowerment across their organization. They are also proactively promoting a more diverse workforce across the globe to enhance the knowledge and cultural competence of their teams. As an integrated business, CBRE’s aspiration is to maintain high customer retention rates, low staff attrition rates whilst continuing to expand their knowledge, coverage and scope to provide a truly integrated offering for both new and existing customers.